Privacy Policy
Effective Date: 01/01/2025
At Chicliv, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from our online store powered by Shopify.
By using our website, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.
1. Information We Collect
We collect the following types of personal information when you visit our website or make a purchase:
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Personal Information: When you create an account, make a purchase, or sign up for our newsletter, we may collect your name, email address, shipping and billing addresses, phone number, and payment information.
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Order Information: We collect details about the products you purchase, payment methods used, shipping addresses, and order history.
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Device Information: When you visit our website, we may collect information about your device, such as your IP address, browser type, operating system, and information about your interactions with our site (such as pages visited, time spent on the site, and clicks).
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Cookies and Tracking Technologies: We use cookies and other tracking technologies (e.g., pixels, web beacons) to improve your experience on our website. These technologies help us analyze trends, administer the site, track users' movements around the site, and gather demographic information. For more information about our use of cookies, please see our Cookie Policy.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
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To Process Orders: We use your personal information to process, fulfill, and ship your orders, as well as to send you order confirmations, shipping updates, and invoices.
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Customer Support: We may use your information to provide customer service, respond to your inquiries, and resolve any issues with your orders.
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Marketing and Communication: With your consent, we may send you promotional emails, newsletters, and other marketing materials related to our products and services. You can opt out of marketing communications at any time by following the unsubscribe instructions in the email or by contacting us directly.
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Improving Our Services: We may use your information to analyze and improve our website, products, and services to enhance your shopping experience.
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Legal and Compliance Purposes: We may use your information to comply with legal obligations, resolve disputes, and enforce our terms and conditions.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your personal information with the following parties in the following circumstances:
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Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors (e.g., Shopify Payments), shipping companies, and marketing services. These service providers are required to keep your information secure and only use it for the purposes for which it was provided.
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Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
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Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request (e.g., court order, government investigation).
4. Data Security
We take the security of your personal information seriously. Shopify uses industry-standard security measures, including encryption technology (SSL), to protect your data during transmission. However, no data transmission over the internet can be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you transmit to us.
We encourage you to use strong passwords for your accounts and to take appropriate measures to protect your account information.
5. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
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Access and Correction: You can request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.
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Deletion: You can request that we delete your personal information, subject to certain exceptions (such as legal or contractual obligations).
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Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails or newsletters, you can opt out by following the unsubscribe link in the email or contacting us directly.
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Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at info@chicliv.com.
6. Children's Privacy
Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete that information as soon as possible.
7. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. International Transfers
As we operate globally, your personal information may be transferred and stored in servers located outside of your country of residence. By using our website and services, you consent to the transfer of your personal information to countries outside your country of residence, which may have different data protection laws than your country.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes to this Privacy Policy will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at:
Chicliv
info@chicliv.com
Thank you for trusting Chicliv with your personal information. We are committed to keeping your data safe and providing you with a secure and enjoyable shopping experience!