Return Policy

Effective Date: 01/01/2025

At Chicliv, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward return policy. Please read the following terms and conditions regarding returns and exchanges.

1. Eligibility for Returns

We accept returns within 30 days from the date of delivery. To be eligible for a return, the product must be unused, in its original condition, and with all original packaging and tags intact.

2. Return Process

If you'd like to return an item, please follow these steps:

  • Contact Us: Reach out to us via email at info@chicliv.com with your order number and the item(s) you wish to return. We will send you detailed instructions on how to return your product, along with the return address specific to your location. This ensures you can return or exchange your product using the most convenient method available to you.

  • Return address: No. 22 Industrial Avenue, Pansha Road, Nanlang Town, 528401, Zhongshan, Guangdong Sheng, China

  • Return Instructions: Once we receive your return request, we will provide you with instructions and a return address. Depending on your location, the return address may vary to ensure a smoother and easier return process.

  • Return Shipping:

    • If the return is initiated due to the consumer's reasons (e.g., change of mind, wrong size, or other personal reasons), the return shipping fees are the responsibility of the consumer. The cost of return shipping will depend on the shipping company you choose to use. Please make sure to track your return shipment to ensure it reaches us safely.
    • If the return is due to an error on our part (e.g., the product is damaged or incorrect), we will cover the return shipping costs. In this case, we will provide you with a prepaid return label or arrange for a courier to pick up the return at no additional cost to you.

  • Processing the Return: Once we receive the returned item, we will inspect it to ensure it meets the conditions of our return policy. If the return is approved, we will process a refund or exchange based on your request.

3. Refunds and Exchanges

  • Refunds: Once your return is approved, we will issue a refund to your original payment method. Please allow 5-10 business days for the refund to be processed and reflected in your account, depending on your bank or payment provider.

  • Exchanges: If you would like to exchange an item, please contact us first to confirm the availability of the replacement item. We will guide you through the exchange process and send the new item once the returned product is received.

4. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us immediately at info@chicliv.com. We will resolve the issue by either sending you a replacement or issuing a full refund. In such cases, you will not be responsible for the return shipping fees, and we will provide you with a prepaid return label or arrange for a pick-up.

Please ensure you include photos of the damaged or incorrect product when contacting us. This helps us process the return faster.

5. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

  • Gift cards
  • Personalized or custom-made products
  • Items on sale or clearance (unless otherwise stated)

6. Return Shipping Costs

As mentioned, the return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., damaged or incorrect items). The return shipping cost is determined by the courier or express company you choose, and we recommend using a trackable service for your return shipment.

7. Final Note

Please make sure to follow the return instructions we provide carefully to avoid any issues with your return. We strive to make the return process as easy as possible for our customers, and we're happy to assist you with any questions you may have.

8. Contact Us

If you have any questions or need assistance with your return, please don’t hesitate to contact us at:

Chicliv
Email: info@chicliv.com

Thank you for shopping with us! We appreciate your business and are committed to ensuring your satisfaction with every purchase.

Additional Terms:

Return Address:
The return address will be provided to you once your return request is processed. It may vary depending on your location to ensure the smoothest return process.

Order Cancellation:

  • Cancellation Period: You can cancel your order within 24 hours after placing it. If you wish to cancel an order, please contact us within this time frame.
  • Limitation for Processing: After placing the order, the merchant has 3 days to process the order. If you cancel the order within the designated cancellation period and before it has been shipped, you can cancel the order without penalty.

Damaged or Incorrect Goods:
If the goods received are damaged or incorrect, the customer will not be required to bear the return shipping fees. We will cover the return shipping costs in these cases and provide a prepaid return label or arrange for a pick-up.