Shipping Policy
Effective Date: 01/01/2025
At Chicliv, we are committed to providing fast, reliable, and affordable shipping for all of our customers worldwide. Please read our Shipping Policy carefully to understand how we process and ship your orders.
1. Worldwide Shipping
We offer worldwide shipping to many countries, including the USA, Canada, the UK, Australia, New Zealand, and more. No matter where you are located, we aim to provide a smooth and timely delivery experience.
2. Processing Time
Once you place your order, we will begin processing it within 1-3 business days. Our team works hard to ensure that all orders are prepared and shipped as quickly as possible. Please note that during busy periods (e.g., holidays), processing times may be slightly longer, but we will keep you informed of any delays.
3. Shipping Methods
We offer several shipping methods depending on your location. We work with trusted logistics partners to ensure that your order arrives safely and on time.
For the USA, Canada, the UK, Australia, and New Zealand, the most commonly used carriers are:
- USA: USPS (United States Postal Service), UPS, FedEx
- Canada: Canada Post, UPS, FedEx
- United Kingdom (UK): Royal Mail, Hermes, DPD
- Australia: Australia Post, Sendle, DHL
- New Zealand: New Zealand Post, DHL, Aramex
Please note that the specific carrier for your order will depend on your location and the shipping method selected during checkout.
4. Estimated Delivery Time
- Processing Time: 1-3 business days
- Shipping Time: 7-10 business days (depending on the destination country and carrier)
Please note that shipping times may vary depending on the destination, customs processing, and external factors. Delays caused by customs clearance or other unforeseen circumstances may occur, but we will do our best to keep you updated on the status of your order.
5. Shipping Rates
Shipping rates are calculated at checkout based on your shipping address, the weight of your order, and the selected shipping method. You will be able to see the total cost of shipping before completing your order.
6. Customs, Duties, and Taxes
Please note that customs duties, taxes, and any other import fees are not included in the shipping cost. These fees are the responsibility of the customer and may vary depending on your country of residence. We recommend checking with your local customs office to determine any additional charges that may apply to your order.
7. Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also check the status of your order by logging into your account on our website.
8. Address Accuracy
To ensure timely delivery, please double-check the accuracy of your shipping address at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete address information.
9. International Shipping and Customs Delays
While we strive to ensure your package arrives on time, please be aware that international shipments may be subject to customs delays or additional fees. Unfortunately, we have no control over these delays, and we are not responsible for any customs or duties charges that may apply.
10. Lost or Damaged Packages
In the unlikely event that your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to investigate and resolve the issue. Please note that we may require photos of any damaged items and packaging to assist in the claims process.
11. Returns and Exchanges
For information about returns and exchanges, please refer to our Return Policy page. If you have any issues with your order, please contact us, and we will be happy to assist you.
12. Contact Us
If you have any questions or concerns regarding our shipping policy, or if you need assistance with your order, please feel free to contact us at:
Chic
info@chicliv.com
Thank you for shopping with Chicliv. We appreciate your business and are committed to delivering your products as quickly and efficiently as possible!